Terms of Services

1. General Store Information & Legal Capacity

• Merchant Identity: The website novyrra.shop is operated by Butterfly Crystals, doing business as Novyrra, a business entity based in California, United States.
• Eligibility: To make a purchase or register an account, you must be at least 18 years of age or the age of legal majority in your jurisdiction.
• Accuracy of Information: You agree to provide current, complete, and accurate purchase, billing, and contact details for all orders placed through our storefront.

2. Product Listings & Representation

• Merchandise Focus: We offer a dedicated catalog of candle holders and decorative home accessories.
• Listing Accuracy: We make every effort to display the dimensions, materials, weights, and color tones of our products accurately. Minor variations in finish or grain may occur in items featuring handcrafted or natural materials. Display calibration and individual monitor settings may cause slight differences between screen images and physical items.
• Inventory Availability: All products are subject to active stock availability. If an ordered item becomes unavailable prior to fulfillment, we will notify you and issue an immediate 100% refund.

3. Pricing, Currency, & Transparent Billing

• Currency: All prices, transaction totals, and tax calculations across the store are strictly listed and processed in United States Dollars (USD).
• Territory: We market, sell, and fulfill orders exclusively to residential and commercial addresses within the United States.
• Zero Hidden Surcharges: The price shown at final checkout represents your complete total obligation. We do not assess hidden packaging fees, administrative charges, checkout surcharges, or unexpected processing fees.
• Applicable Sales Tax: Where required by state or municipal laws, applicable sales tax is calculated automatically at checkout based on your destination address and itemized before you authorize payment.
• Accepted Payment Gateways: Payments are accepted via PCI-DSS compliant gateways:
  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover (via Stripe)
  • Digital Wallets: PayPal
  • Buy Now, Pay Later: Affirm, Afterpay (subject to eligibility)

4. Shipping & Delivery Terms

• Shipping Cost: 100% FREE Standard Shipping ($0.00 USD) on all eligible orders within the United States with no minimum spend threshold.
• Order Cut-Off Time: 2:00 PM Pacific Daylight Time (PDT), Monday through Friday.
• Handling Time: 1 to 2 business days (Monday – Friday).
• Transit Time: 3 to 5 business days (Monday – Friday).
• Estimated Delivery: 4 to 7 business days from order placement.
• Order Tracking: Tracking links are generated and emailed automatically within 24 to 48 hours of carrier dispatch.

5. Order Confirmations, Cancellations, & Refunds

• Order Confirmation: Once your checkout is complete, an automated order confirmation is sent to your email address detailing your purchase, items, and billing summary.
• Pre-Dispatch Cancellations: You may cancel an order free of charge prior to our daily dispatch cut-off (2:00 PM PDT). Once an order has entered fulfillment or been collected by the carrier, cancellation is no longer possible, and standard return procedures apply upon delivery.
• Return Terms: We provide a 30-day return window for unused, undamaged items in original packaging.
• Zero Restocking Fees: We charge a $0.00 USD restocking fee.
• Free Return Shipping: Return shipping is 100% FREE ($0.00 USD) via prepaid return labels provided upon authorization.
• Refund Method: Approved refunds are processed within 5 to 7 business days following item inspection and are deposited directly back to your original payment method in USD.

6. Acceptable Use & Intellectual Property

• Permitted Use: You are granted a limited license to access this site for personal shopping and interaction. You may not scrape, frame, reverse engineer, harvest data, deploy automated extraction bots, or introduce malicious code to our platforms.
• Intellectual Property: All creative assets—including candle holder photography, copy, branding, logos, graphic design, and software—are the proprietary property of Novyrra and Butterfly Crystals, protected by United States and international copyright, trademark, and trade dress regulations. Unauthorized commercial use is strictly prohibited.

7. Limitation of Liability & Warranty Disclaimers

• Service Provision: Our website and products are provided on an “as is” and “as available” basis, subject to standard non-waivable statutory rights under applicable consumer protection legislation.
• Liability Limitations: To the maximum extent permitted by applicable law, Novyrra, its parent entity Butterfly Crystals, directors, and employees shall not be liable for indirect, incidental, or consequential damages arising from website downtime, carrier transit delays, or the improper use of open-flame candles in our candle holders. In all instances, our aggregate liability is limited to the purchase price paid for the specific order in question.

8. Governing Law & Dispute Resolution

9. Business & Customer Support Information

• Store Name: Novyrra
• Legal Business Name: Butterfly Crystals
• Physical Business Address: 160 East Via Del Parque, Fresno, CA 93720, United States
• Customer Support Email: info@novyrra.shop
• Customer Service Phone: +1 (559) 765-5535
• Support Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM PDT (Pacific Daylight Time)
• Live Chat Support: Available 24/7 on our website