Return Policy
Effective Date: September 18, 2026
Welcome to Novyrra (operated legally by Butterfly Crystals). We maintain a clear, customer-first return policy for our candle holders across the United States. This policy sets forth our return timelines, product condition requirements, processing steps, and reimbursement standards in alignment with Google Merchant Center transparency guidelines.
Return Policy Summary
| Parameter | Policy Specification | Details |
| Return Window | 30 Calendar Days | Calculated from the official carrier delivery date |
| Return Shipping Cost | $0.00 USD (100% Free) | Prepaid return shipping label provided by email |
| Restocking Fee | $0.00 USD | No restocking, open-box, or administrative fees |
| Covered Return Reasons | All Standard Reasons | Customer remorse, defective item, transit damage, wrong item received |
| Accepted Item Condition | Brand-New & Unused | Must be in original packaging with all protective foam and inserts |
| Return Method | By Mail | Carrier drop-off using provided prepaid shipping label |
| Inspection Timeline | 1 to 3 Business Days | Conducted upon delivery at our warehouse |
| Refund Issuance | Within 7 Business Days | Deposited directly to the original payment method |
1. 30-Day Return Eligibility
Timeframe: Return requests must be initiated within 30 calendar days from the date carrier tracking (USPS, FedEx, UPS, or DHL) confirms delivery. Requests submitted after 30 days cannot be accepted.
Eligible Circumstances: Returns are accepted for customer remorse (change of mind, decor mismatch), items damaged in transit, defective products, or incorrect shipments.
Item Condition Requirements:
Must be completely unused, unmounted, unheated, and free of wax residues, scuffs, scratches, or cosmetic alterations.
Must be returned in its original manufacturer box, including internal protective foam, bubble wrap, inserts, and all accessories.
Must include all component pieces originally shipped in the package.
2. Return Shipping Costs & Zero Fees
Free Return Shipping: Novyrra covers 100% of return shipping costs ($0.00 USD). A downloadable, prepaid return shipping label is emailed directly to you upon return approval.
No Restocking Fees: We charge a $0.00 USD restocking fee. You will not be charged handling fees, repackaging costs, or processing surcharges.
3. Step-by-Step Return Procedure
Submit Return Request: Email info@novyrra.shop within 30 days of delivery. Include your Order Number, the item you wish to return, and the reason for the return.
Receive Prepaid Label: Our support team will review your request within 24 business hours and reply with an electronic, printable prepaid return shipping label and packing instructions.
Package Securely: Carefully repack the candle holder in its original manufacturer packaging with all protective foam padding and internal materials to prevent transit breakage.
Affix Label & Dispatch: Attach the prepaid shipping label securely to the outside of the carton, covering any previous barcodes or labels, and drop the parcel off at the designated carrier location.
Inspection: Once received at our facility, our quality assurance team inspects the item within 1 to 3 business days.
4. Refund Processing & Timelines
Refund Timeframe: Once warehouse inspection confirms the returned candle holder meets our condition criteria, your refund will be issued within 7 business days.
Payment Method: All refunds are returned strictly to the original payment method in USD (e.g., your original payment card via Stripe, PayPal, Affirm, or Afterpay). We do not provide cash payouts or divert funds to alternate cards or secondary bank accounts.
Bank Clearing Period: Financial institutions may require an additional 2 to 4 business days to post the balance to your official statement.
5. Damaged, Defective, or Incorrect Deliveries
If your shipment arrives broken, cracked, or different from what was ordered:
Notification Period: Contact us at info@novyrra.shop within 48 hours of delivery.
Verification Proof: Provide your order number alongside clear photos showing the damaged product, the packaging materials, and the exterior shipping label.
Resolution: Following review, we will provide an immediate prepaid return label and dispatch a brand-new replacement at zero cost or process a complete 100% refund based on your preference.
6. Exchanges
If you would like to exchange your candle holder for a different size, finish, or design, email info@novyrra.shop. We will provide a prepaid return label to ship the original piece back and coordinate your requested replacement order.
7. Order Cancellations
Pre-Dispatch Window: Orders can be canceled for an immediate full refund if requested before daily courier dispatch (2:00 PM PDT, Monday – Saturday).
Post-Dispatch Orders: If your order has already left our fulfillment center, it cannot be recalled in transit. Please accept delivery and utilize our standard return process with a prepaid label.
Business & Customer Support Information
For questions regarding an active return, label requests, or product assistance, reach our support team:
Legal Business Name: Butterfly Crystals
Support Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM PDT (Pacific Daylight Time)
Live Chat Support: Available 24/7 on our website
