FAQ

Frequently Asked Questions (FAQ)

Effective Date: September 18, 2026


Find quick, transparent answers below regarding our candle holders, ordering process, shipping windows, return workflows, and payment methods.

Shipping & Delivery

Where does Novyrra deliver?

We sell and deliver exclusively within the United States (USA) to residential addresses, commercial destinations, standard domestic P.O. Boxes, and APO/FPO military locations. We do not ship internationally.

How much does shipping cost?

Standard shipping is 100% FREE ($0.00 USD) on every order nationwide. There are no minimum order requirements, handling fees, or unlisted freight charges.

What are your fulfillment and delivery timelines?

Our standard fulfillment timeline is 5 to 8 business days (Monday – Saturday):

  • Order Cut-Off Time: 2:00 PM PDT (Pacific Daylight Time), Monday through Saturday.
  • Handling Time: 1 business day (Monday – Saturday).
  • Transit Time: 4 to 7 business days (Monday – Saturday).
How do I track my order?

Within 24 hours of package handoff to our logistics partners (USPS, FedEx, UPS, or DHL), an automated shipping confirmation containing your direct tracking number and tracking link will be sent to your email address.

What if my parcel is delayed, stalled, or lost?

If tracking updates stop for more than 5 consecutive business days past the delivery estimate, email info@novyrra.shop. We will open an official carrier investigation and issue an immediate 100% refund or dispatch a free replacement if the shipment is confirmed lost.

Ordering, Payment, & Billing

What payment options do you accept?

We accept major secure digital payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, and Discover (via Stripe).
  • Digital Wallets: PayPal balance and linked accounts.
  • Buy Now, Pay Later: Affirm and Afterpay (installment plans subject to provider approval).
Are there hidden checkout fees or processing charges?

No. We practice complete billing transparency. There are $0.00 processing fees, $0.00 handling charges, and $0.00 domestic shipping fees. All catalog prices, taxes, and checkout transactions are settled strictly in United States Dollars (USD). Applicable state sales taxes are itemized clearly prior to payment.

Can I modify or cancel my order before it ships?

Yes. You may cancel or adjust your order for a full refund if requested before our daily warehouse dispatch cut-off at 2:00 PM PDT (Monday – Saturday). Once an order enters carrier transit, it cannot be canceled mid-route, but you can utilize our free 30-day return process upon receipt.

How is payment information protected?

Our website uses 256-bit SSL encryption. All checkouts are processed through certified, Level 1 PCI-DSS compliant gateways. Novyrra never views, logs, or stores full card numbers, CVV security codes, or banking PINs on its servers.

Returns, Refunds, & Replacements

What is your return window and eligibility criteria?

We offer a 30-calendar-day return window calculated from the date carrier tracking confirms delivery. Returned candle holders must be brand-new, unused, unheated, free from wax residue or scratches, and enclosed in original manufacturer packaging with all protective foam and inserts.

Are there return shipping or restocking fees?

No. We charge a $0.00 USD restocking fee. Return shipping is 100% FREE ($0.00 USD). When a return is authorized, our support team emails you a prepaid, trackable return shipping label.

How do I initiate a return?

Email info@novyrra.shop with your Order Number and reason for return. Our support desk responds within 24 business hours with your printable prepaid shipping label and return packaging instructions.

What if an item arrives damaged, defective, or incorrect?

Notify us within 48 hours of delivery at info@novyrra.shop with your order details and clear photos of the damaged item, packaging, and shipping label. We will provide an immediate free replacement or issue a full 100% refund.

When and how will I receive my refund?

Once received at our warehouse, items undergo inspection within 1 to 3 business days. Approved refunds are processed within 7 business days and deposited directly back to your original payment method in USD (Stripe, PayPal, Affirm, or Afterpay). Bank posting may take an additional 2 to 4 business days.

Products & Store Information

What products does Novyrra offer?

Novyrra specializes in decorative home accents and glass candle holders, including our signature ribbed glass votive candle holders, curated for personal living spaces and event decor.

Business & Customer Support Information

For assistance with orders, tracking, or returns, contact our customer support team: