Refund Policy

Refund Policy

Effective Date: September 18, 2026


Welcome to Novyrra (operated legally by Butterfly Crystals). We maintain clear and transparent transaction standards for all orders placed through our store. This Refund Policy outlines our qualification requirements, payout channels, processing timelines, and resolution workflows in alignment with standard consumer protection and billing transparency requirements.

Refund Policy Summary

ParameterSpecificationDetails
Refund Settlement CurrencyUnited States Dollars (USD / $)Matches the exact purchase amount billed
Restocking Fee$0.00 USDNo restocking or repackaging deductions
Administrative / Handling Deduction$0.00 USDZero processing deductions
Return Shipping Cost$0.00 USDPrepaid labels provided; no postage deducted
Reimbursement ChannelOriginal Payment Method OnlyStripe (Cards), PayPal, Affirm, or Afterpay
Warehouse Inspection Period1 to 3 Business DaysCommences upon receipt at our return facility
Refund Processing WindowWithin 7 Business DaysElectronic credit initiated upon return approval
Bank Clearing Timeline2 to 4 Business DaysSubject to your card issuer or bank schedule

1. Qualifying Circumstances for a Refund

Monetary refunds are issued under the following validated conditions:

  • Authorized Item Returns: Merchandise returned within our 30-day return window in brand-new, unused condition with all original packaging and components intact.
  • Transit Damage or Defects: Items arriving cracked, chipped, broken, or structurally flawed where a replacement is declined by the customer.
  • Pre-Dispatch Order Cancellations: Orders canceled prior to the daily courier dispatch cut-off time (2:00 PM PDT, Monday – Saturday).
  • Carrier-Confirmed Lost Shipments: Packages confirmed lost in transit by the carrier (USPS, FedEx, UPS, or DHL) following a formal trace.
  • Incorrect Fulfillment: Delivery of an incorrect candle holder model where the buyer elects a refund instead of a reshipment.

2. Payout Method & Settlement Standards

  • Original Payment Method Only: Approved refunds are returned strictly to the payment method used during checkout (e.g., your original credit/debit card via Stripe, PayPal account, Affirm balance, or Afterpay account).
  • Anti-Fraud Protections: In compliance with federal banking and anti-money laundering regulations, refunds cannot be routed to alternative credit cards, third-party accounts, paper checks, or cash.
  • Full Amount Guarantee: Qualifying refunds equal 100% of the original purchase total (including applicable itemized taxes). We do not apply cancellation penalties, restocking fees, or return shipping deductions.

3. Step-by-Step Refund Timeline

  • Step 1: Inspection (1 to 3 Business Days): Returned candle holders are inspected by our quality assurance team within 1 to 3 business days of arrival at our facility.
  • Step 2: Processing & Initiation (Within 7 Business Days): Once condition criteria are verified, our billing department initiates the refund transaction directly through our payment processor within 7 business days.
  • Step 3: Financial Institution Posting (2 to 4 Business Days): Your card issuer, bank, or digital wallet provider clears the credit to your official statement.

4. Pre-Shipment Cancellations vs. In-Transit Orders

  • Cancellations Before 2:00 PM PDT: If an order is canceled before our daily dispatch cut-off, the payment authorization is reversed or refunded in full immediately.
  • Orders Already Dispatched: If an item has entered the courier network, transit cannot be intercepted. The package must be received and sent back using our complimentary prepaid label under our standard return procedures before a refund can be issued.

5. Lost, Missing, or Stalled Parcels

If courier tracking stops updating for more than 5 consecutive business days past the expected delivery date:

  1. Contact our support team at info@novyrra.shop to initiate an official carrier investigation.
  2. If the logistics carrier confirms the parcel is lost, Novyrra will immediately issue a 100% full refund back to your original payment method or dispatch a replacement at no additional charge.

6. Inquiries Regarding Late or Missing Refunds

If you received our confirmation email stating your refund was approved and initiated, but do not see the credit after 10 business days:

  1. Review your card account statement, PayPal activity, or installment provider portal.
  2. Inquire with your financial institution, as processing windows can vary before pending balances post.
  3. If the credit remains unposted, contact info@novyrra.shop or +1 (559) 765-5535 with your order number. Our billing team will supply your gateway transaction reference ID (ARN) for your bank’s tracing department.

Business & Customer Support Information

For questions regarding active refunds, billing status, or order adjustments, contact our support team: