Shipping Policy
Effective Date: September 18, 2026
Welcome to Novyrra (operated legally by Butterfly Crystals). We provide reliable, transparent shipping services for our candle holders across the United States. This Shipping Policy details our handling windows, transit expectations, carrier partners, and tracking procedures in compliance with standard consumer protection and shopping requirements.
Shipping Overview & Cost Summary
| Service Type | Destinations Covered | Order Cut-Off Time | Handling Time | Transit Time | Total Estimated Delivery Time | Shipping Cost |
| Standard Domestic Delivery | United States (USA) | 2:00 PM PDT | 1 Business Day (Mon–Sat) | 4–7 Business Days (Mon–Sat) | 5–8 Business Days | FREE ($0.00 USD) |
100% Free Shipping: All domestic orders qualify for free standard shipping ($0.00 USD) with no minimum spend threshold required.
No Hidden Fees: We do not assess packaging surcharges, handling fees, or unlisted freight charges. The product price shown at checkout represents the complete delivery obligation.
Fulfillment & Transit Workflow
Daily Order Cut-Off Time: 2:00 PM Pacific Daylight Time (PDT), Monday through Saturday. Orders confirmed prior to this time are queued for warehouse fulfillment the same day. Orders placed after 2:00 PM PDT, or on Sundays and federal public holidays, begin processing on the following operational business day.
Handling / Processing Time: 1 business day (Monday through Saturday). During this stage, your order is verified, quality-inspected, wrapped in protective foam packaging, and transferred to the assigned shipping carrier.
Transit Time: 4 to 7 business days (Monday through Saturday) from carrier collection to final arrival.
Total Estimated Delivery: 5 to 8 business days (Monday through Saturday) from order placement.
Operating Schedule: Warehouse operations run Monday through Saturday. Shipments are not dispatched or routed on Sundays or observed U.S. federal holidays.
Shipping Carriers & Order Tracking
Logistics Partners: Deliveries are handled by major national carriers, including USPS, FedEx, UPS, and DHL, selected based on package dimensions, weight, and delivery destination.
Tracking Notification: Within 24 hours of carrier transfer, an automated shipping confirmation email containing your direct tracking number and link is sent to your registered email address.
Checkpoint Updates: Please allow up to 24 hours from tracking assignment for initial sorting scan events to register in the carrier’s online tracking system.
Address Verification & Delivery Adjustments
Accuracy Requirement: Customers must provide complete and accurate delivery details (recipient name, street address, apartment/suite number, city, state, and ZIP code) at checkout.
Address Modifications: If an error is noticed, contact us immediately at info@novyrra.shop or +1 (559) 765-5535. Address updates can only be applied before an order enters packaging or courier dispatch.
Post-Dispatch Policy: Once an item leaves our warehouse, rerouting is not possible. Packages returned to our facility due to an incomplete or invalid address will be verified with the customer prior to re-dispatch.
Delivery Inquiries, Damage, & Lost Parcels
Damaged Shipments: If your candle holder arrives broken, scratched, or damaged, notify us within 48 hours of delivery at info@novyrra.shop. Include your order number, clear photographs of the damaged product, and photos of the exterior parcel packaging. We will provide an immediate free replacement or process a full 100% refund.
Package Marked “Delivered” but Missing: Check around all property entrances, porches, mailrooms, and with neighbors or household members. If your parcel remains missing after 24 hours of delivery confirmation, notify our support team so we can initiate a formal carrier investigation.
Transit Delays & Lost Items: If tracking updates pause for more than 5 consecutive business days past the expected delivery date, contact us. Once confirmed lost by the logistics partner, Novyrra will issue an immediate replacement or full refund to the original payment method.
Shipping Restrictions & Multiple Items
P.O. Boxes & Military Addresses: We deliver to physical street addresses, commercial business locations, P.O. Boxes, and APO/FPO military addresses via supported carrier networks.
Geographic Scope: We ship exclusively within the United States. International shipping is not offered at this time.
Multiple Items: If you purchase multiple candle holders in a single transaction, they are typically bundled into one package. If split shipments are required due to package size limitations, you will receive separate tracking numbers at zero additional cost.
Business & Customer Support Information
For questions regarding order status, tracking updates, or this Shipping Policy, please contact our support team:
Legal Business Name: Butterfly Crystals
Support Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM PDT (Pacific Daylight Time)
Live Chat Support: Available 24/7 on our website
