Privacy Policy

Privacy Policy

Effective Date: September 18, 2026


Welcome to Novyrra (operated legally by Butterfly Crystals). We are committed to maintaining data privacy, customer security, and complete operational transparency. This Privacy Policy clearly outlines how we collect, handle, safeguard, and disclose your personal data across our online storefront.

Transparent Data Principles

  • No Data Selling: We do not sell, lease, rent, or trade your personal information to third parties for monetary or commercial consideration under any circumstances.
  • Purpose-Driven Collection: Data is gathered strictly to complete orders, provide customer support, detect fraud, and maintain essential website security.
  • Financial Protection: We do not collect, process, or store full credit/debit card numbers, CVV/CVC security codes, or banking PINs on our servers.

1. Information We Collect

To fulfill your orders and provide reliable customer support, we process specific categories of data:

  • Contact & Shipping Information: Full name, physical shipping address, billing address, email address, and phone number.
  • Order & Transaction Records: Selected candle holders, purchase quantities, transaction reference numbers, order history, and billing confirmations processed in USD ($).
  • Technical & Session Data: Device type, operating system, browser type, internet protocol (IP) address, and standard session cookies used solely to preserve active shopping carts and ensure stable website functionality.
  • Support Inquiries: Communication records, customer emails, and live chat logs related to order tracking, product dimensions, or return requests.

2. How Your Information Is Used

We process customer data strictly for lawful, commercial, and fulfillment purposes:

  • Order Processing & Fulfillment: Verifying billing details, picking inventory, creating courier shipping labels, and organizing free domestic delivery.
  • Transactional Notifications: Delivering automated order confirmations, payment receipts, shipment tracking updates, and return status notifications.
  • Customer Care Support: Addressing questions, processing cancellations prior to daily cut-offs, managing 30-day returns, and resolving delivery issues.
  • Fraud Screening & Security: Executing Address Verification Service (AVS) checks, screening for unauthorized card transactions, and protecting platform infrastructure.
  • Statutory Compliance: Adhering to applicable state tax calculations, business accounting, and auditing record requirements.

3. Payment Processing & Data Security

Your payment information is handled with industry-standard security protocols:

  • SSL/TLS Encryption: All communications across novyrra.shop are encrypted using 256-bit Secure Sockets Layer (SSL) protocols.
  • PCI-DSS Level 1 Compliance: Transactions are securely routed directly through certified third-party payment gateways (Stripe, PayPal, Affirm, and Afterpay).
  • Server Isolation: Your private payment card details bypass our servers completely and are managed entirely within secure, encrypted banking networks.

4. Third-Party Service Providers

We share limited, relevant data only with authorized service partners necessary to complete store operations:

  • Shipping Carriers: Established logistics carriers (e.g., USPS, UPS, FedEx) receive the recipient’s name, physical delivery address, and contact number exclusively to ensure accurate package routing.
  • Payment Gateways: Secure payment networks receive billing addresses and transaction amounts to authorize payments.
  • IT Infrastructure: Trusted web-hosting and database partners maintain continuous site reliability and security.
  • Legal Disclosures: Data may be shared only when required by applicable law, court subpoena, or verified government investigation.

5. Cookies & Tracking Controls

  • Strictly Necessary Cookies: Enable basic site navigation, secure checkout functions, and active cart memory.
  • Functional Cookies: Maintain regional interface preferences.
  • Control: You can manage or disable cookie preferences at any time via your browser settings; however, disabling essential cookies may impact standard shopping cart functions.

6. Your Privacy Rights & Access

Regardless of your geographic location, we provide clear controls over your personal information:

  • Right to Access: You may request an itemized summary of the personal data we hold regarding your account.
  • Right to Correction: You may request updates or corrections to any incomplete or inaccurate contact records.
  • Right to Deletion: You may request the deletion of your personal records, subject to standard statutory tax, accounting, or ongoing order obligations.
  • Marketing Opt-Out: You can unsubscribe from optional email marketing at any time using the “Unsubscribe” link in our emails, without affecting essential transactional order notifications.
To exercise any of these options, contact our support team at info@novyrra.shop.

7. Data Retention & Minors’ Privacy

  • Retention Schedule: Financial, transaction, and billing records are retained only as long as necessary to satisfy mandatory legal audits, state tax requirements, and operational record-keeping.
  • Children’s Privacy: Novyrra is intended for an adult consumer audience. We do not knowingly collect or solicit personal information from individuals under the age of 18.

8. Policy Updates

We reserve the right to revise this Privacy Policy to align with operational, legal, or regulatory standards. Updates are posted directly to this page with an amended Effective Date.

Business & Customer Support Information

For questions regarding this Privacy Policy, your personal information, or our store operations, reach our customer care team: